Customer Case Study: Rackspace

Challenge

  • Integrate Customer and asset information contained within Salesforce.com with customer support, incident management, billing, and accounting applications.
    Provide a stable integration platform.

Solution


 

  • Relational Junction
  • Salesforce.com data replication to a relational database
  • Custom integration using Relational Junction ETL with existing custom and package solutions., using the Relational Junction schema as a bridge.

Results

  • Consistent view of customer data in internal systems an in Salesforce.com
  • Flexibility to plug in best of breed applications as well as home-grown systems.
  • Minimal investment in resources
  • Rock-stable and reliable integrated systems