Customer Case Study: Rackspace
- Integrate Customer and asset information contained within Salesforce.com with customer support, incident management, billing, and accounting applications.
Provide a stable integration platform.
- Relational Junction
- Salesforce.com data replication to a relational database
- Custom integration using Relational Junction ETL with existing custom and package solutions., using the Relational Junction schema as a bridge.
- Consistent view of customer data in internal systems an in Salesforce.com
- Flexibility to plug in best of breed applications as well as home-grown systems.
- Minimal investment in resources
- Rock-stable and reliable integrated systems