Customer Case Study: Deutsche Bank

Challenge

  • Integrate Customer information contained within Salesforce.com and deposit

Solution


 

  • Relational Junction
  • Salesforce.com data replication to a Sybase operational data store
  • Relational Junction ETL integration with back-office systems

Results

  • Relational Junction provides an interface to the deposit accounting system, enabling customer service representatives to see important customer data in the Salesforce.com user interface.
  • Included other operational system’s data into Salesforce by sourcing from custom built data warehouse.
  • Backup and restore capability of Salesforce data, which has already proven invaluable in recovering lost data
  • Two divisions have adopted Relational Junction , one in New York, the other in Germany.